Privacy Policy

Last Updated: 02/12/2025

Ark AI Solutions

Website: www.arkagency.org

1. Introduction

Ark AI Solutions (“we,” “us,” “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect information when you use our services, website, or AI systems.

We operate in the United Kingdom and comply with applicable data protection laws, including the UK GDPR.

2. Information We Collect

We collect the following categories of personal and usage information:

2.1 Information You Provide

User inputs and conversations entered into our AI systems

Contact details (such as your name, email address, phone number)

Payment information (processed securely through third-party providers — we do not store full payment card details)

2.2 Automatically Collected Information

Through third-party platforms, we may collect:

Device information

Usage logs

Cookies & analytics data (depending on your browser settings)

3. How We Use Your Information

We use the collected data for the following purposes:

To provide and operate our AI services

To improve and refine our AI models and conversation performance

To provide customer support and respond to inquiries

For marketing communications (users may opt out at any time)

For compliance, fraud prevention, and security requirements

We do not use your data for OpenAI’s or other providers’ model training unless those providers do so as part of their own policies.

4. Third-Party Service Providers

We use trusted third-party tools to process and store data securely:

Go High Level (CRM, marketing workflows)

OpenAI (AI model processing)

Google Gemini (AI model processing)

Grok (AI model processing)

Twilio (communications)

These providers may process limited data to enable the delivery of our services.
We ensure all third parties follow strong privacy and data protection standards.

5. Data Retention

We retain personal data for as long as your account remains active.

When you request account deletion, we delete or anonymize your personal data unless we are required by law to retain it.

6. AI Model Training

We do not use user data for our own AI model training unless permission is explicitly provided.

Some third-party providers (e.g., OpenAI services that use data for model improvement) may process data under their own policies.

If applicable, you may opt out of marketing communications at any time.

7. International Data Transfers

no international data sharing.
We therefore do not intentionally transfer your data outside the UK for storage.
However, third-party service providers may process data internationally under their own compliance safeguards (Standard Contractual Clauses, adequacy decisions, etc.).

8. User Rights

Under the UK GDPR, you have the right to:

Access your data

Delete your data

Opt out of marketing communications

Request correction of inaccurate information

Request restriction of processing

Object to certain forms of processing

Request data portability (where applicable)

To exercise these rights, contact us at [email protected].

9. Security Measures

We use industry-standard security protections, including:

Encryption of data in transit and at rest

Role-based access control

Secure third-party hosting environments

Despite these measures, no system is 100% secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our services are not intended for individuals under 16.
We do not knowingly collect data from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes take effect immediately upon posting on our website.
We encourage you to review this page periodically.

12. Contact Us

For privacy questions, data requests, or concerns, contact:

Ark AI Solutions
Email: [email protected]
Address: 5 Burkitt Street, Hyde, SK14 1QQ, United Kingdom